Frequently Asked Questions

COVID-19 UPDATES | TICKETS | CANCELLATIONS AND EXCHANGES | BOX OFFICE | SEATING | TRANSPORTATION AND ARRIVAL | MOBILE DEVICES | LOBBY ACCOMMODATIONS | SECURITY PROCEDURES | ACCESSIBILITY | FAMILIES & CHILDREN | SURROUNDING AREA | RENTALS


COVID-19 Updates: Performances and Theater Operations

WHAT IS THE CURRENT STATUS OF PERFORMANCES?

Performances from March 12, 2020 through October 1, 2020 have been canceled, postponed, or rescheduled in line with recommendations from the Centers for Disease Control and Prevention. Click here for updates on the 2020–21 Harris Theater Presents season.

If you had tickets to a performance or event during this time, you should have been contacted by our box office regarding the disposition of your tickets. If you have any questions regarding your tickets, you may contact the box office at info@harristheaterchicago.org

WHAT ARE THE THEATER OPERATIONS DURING THIS TIME?

The Theater will be closed to the public until further notice. During this time, all full-time Theater staff will be working remotely in the interest of public health and in line with recommendations from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and city and state officials.

The Theater’s box office is currently closed with no phone or in-person services available, beginning June 26 until September 8. During this time, we will be unable to process refunds or exchanges. Subscribers will still have the option to exchange or receive a refund for canceled performances once normal box office operations resume. If you have any questions about changes to the Harris Theater Presents season, we recommend sending an email to info@harristheaterchicago.org.

When will the Harris Theater reopen?

The Harris is working alongside our peers in the arts community both locally and beyond to develop plans and procedures to reopen when it is safe to do so. We encourage everyone to take this unprecedented public health situation seriously, and to follow guidelines for social distancing and hygiene in an effort to stop the spread of COVID-19. 

TICKETS

WHERE DO I PICKUP/PURCHASE TICKETS?

All box office services are located at the street level. Please be prepared to show an ID when picking up will call tickets.  

Patrons utilizing print-at-home ticketing can bring a print-out of the ticket or use the PDF attachment on their mobile device. We recommend taking a screenshot of ticket(s) to avoid connectivity issues. The email with the ticket PDF attachment has the subject line “Your Print at Home Ticket from Harris Theater.”

All ticket holders must have their performance ticket in-hand or on their mobile device to gain access to the Harris Theater lobbies. If you have purchased multiple tickets, please plan accordingly — distribute tickets to your party in advance or have your entire party present at the lobby entrance. Please note, a patron does not need a ticket to access the box office.

WHY DOES THE HARRIS THEATER CHARGE A HANDLING FEE? 

Unlike most commercial venues, the non-profit Harris Theater does not take a percentage of the ticket revenue. All ticket revenue from box office and web sales is given to the companies performing at the theater. The handling fee ensures that the Harris is able to support a full-time box office including staff, software, equipment, postage and web services for the companies without increasing the companies’ rent at the theater. For more information about the mission of the Harris Theater please visit our mission page.

CANCELLATIONS AND EXCHANGES

CAN I RECEIVE A REFUND IF I AM NO LONGER ABLE TO ATTEND A PERFORMANCE?

The Harris Theater does not accept refunds for performance tickets. Tickets may be donated for performances presented by the Harris Theater including Harris Theater Presents Mainstage, Chamber Music Series, Exelon Family Series, MIX at SIX, and Beyond the Aria performance as a tax-deductible contribution.  To donate your tickets, please call the box office at 312-334-7777 or email info@harristheaterchicago.org. You can make this tax-deductible donation any time up to two hours prior to the performance.

BOX OFFICE

HAVE A QUESTION ABOUT YOUR EVENT? 

Call the box office at 312.334.7777 Monday through Friday, 12:00PM–5:00 p.m. or email us at info@harristheaterchicago.org. Beginning June 26, the Theater’s box office will be closed for the months of July and August; no phone or in-person services will be available during this time, but you can still purchase tickets online. On a performance day, the box office will open for walk up beginning at 12:00 p.m. and close 30 minutes following the start of the performance.

SEATING

WHERE IS MY SEAT LOCATED?

To find your seat, view a complete seat map of the Harris Theater. This map features wheelchair accessible seats, companion seats, swing art seats, and step counts to access each row in our house. For more information on accessible seating, please visit the Accessibility page on our website or contact our box office by calling 312.334.7777 or email access@harristheaterchicago.org

Is there seating in the lobby?

Limited seating is available on all lobby levels. If you need additional seating, please speak with a member of our house staff.

TRANSPORTATION AND ARRIVAL

HOW DO I ACCESS THE HARRIS THEATER?

Our lobby entrance is located at 205 E Randolph on Upper Randolph (street level). If you park in the Millennium Park Garage, please take the parking garage elevators to the street level (Level 7) of the garage, exit, and take a left on Randolph to enter through our street level doors at 205 E. Randolph. We recommend dropping off any members of your party with limited mobility at the street level entrance before parking.

WHERE CAN I FIND DIRECTIONS TO THE HARRIS THEATER?

Directions to the Harris Theater via public transportation, car, bike, or on foot are available on the Directions and Parking page of our website.

CAN I EASILY FIND A TAXI OR GET A RIDESHARE FROM THE THEATER?

Our location near Michigan Avenue ensures that you will find taxis with relative ease. There is also a taxi stand across the street from the Harris Theater in front of the Aon Center.

Rideshares should have no problem locating our venue at 205 E. Randolph.

WHEN SHOULD I ARRIVE?

We strongly encourage you to arrive at least a half hour prior to curtain. This will provide you with plenty of time to park your vehicle, pick up your tickets, visit concessions, and use the facilities.

MOBILE DEVICES

LOBBY ACCOMMODATIONS

HOW LONG IS A TYPICAL PERFORMANCE?

Program length varies, but a typical performance lasts approximately two hours, including one intermission. You are welcome to call our box office at 312.334.7777 for an estimated length of a performance. Performance lengths will also be posted on performance pages on our website as they become available to us. 

CAN I BRING OUTSIDE FOOD AND BEVERAGE TO THE HARRIS THEATER?

Outside food and beverage are not permitted in the Harris Theater lobbies. Patrons will be asked to dispose of their items when they have their performance tickets scanned. Beverages and light snacks are available for purchase at HT Concessions.

WHERE ARE HT CONCESSIONS LOCATED AND WHAT IS AVAILABLE FOR PURCHASE?

HT Concessions are typically located on Level 1 of the Theater and offer beverages and light snacks for purchase. HT Concessions accept cash, credit card, and HT gift cards. To purchase a HT gift card for future use at HT Concessions, please click here

IS THERE PARKING VALIDATION?

Discounted parking validation for Millennium Park Garage is available for all ticket holders inside the Harris lobby space. With validation, parking in the Millennium Park Garage is $20 for up to six (6) hours. We are unable to validate for Millennium Lakeside, Grant Park North, and Grant Park South Garages.

WHERE ARE THE RESTROOMS?

There are restrooms located on Levels 1, 2, and 3 of the Harris Theater. Restrooms are only available for ticketed patrons who have their tickets in hand. 

There is also an inclusive, accessible single restroom stall on Levels 1, 2, and 3 located near Door A. A changing station is located in the inclusive, accessible single restroom on Level 1 and the women’s restroom on Level 1. If a Mother’s Room is needed, please inquire on site with our House Manager.

IS COAT CHECK AVAILABLE?

Coat check is available for most performances. Please read the reminder email you will receive 24 hours prior to your ticketed performance or call the box office at 312.334.7777 to confirm coat check will be available.

IS THERE SEATING IN THE LOBBY?

Limited seating is available on all lobby levels. If you need additional seating, please speak with a member of our house staff.

SECURITY PROCEDURES

ACCESSIBILITY

WHAT SERVICES ARE OFFERED AT THE HARRIS THEATER?

To learn more about accessibility at the Harris Theater and services that are offered, please visit the Accessibility page on our website. In order to ensure that your experience needs are thoroughly met prior to your arrival, or if any questions, please call our box office at 312.334.7777 or email access@harristheaterchicago.org.

FAMILIES & CHILDREN

ARE CHILDREN WELCOME?

All persons entering the venue, including babes in arms, must have a ticket for all performances. Please carefully consider whether a performance is appropriate for your child. Generally, children eight years old and over are recommended for programming that is not created for families. You may inquire with the box office about age appropriateness for particular programs, as some do have a minimum age requirement.

There are a number of family programs throughout the season which are appropriate for younger children. Please do not leave any children unattended while in the theater space.

WHAT AMENITIES ARE AVAILABLE FOR FAMILIES?

SURROUNDING AREA

WHAT PROGRAMS ARE PLAYING AT THE PRITZKER PAVILLION?

Although we are adjacent to the outdoor concert venue in Millennium Park, our box office does not sell tickets for these events. For the most up to date information on events at the Pritzker and throughout the park please visit millenniumpark.org or call the Welcome Center at 312.742.2963.

WHAT IS THERE TO DO NEARBY?

To learn more about the Millennium Park and Loop neighborhoods, please visit the Neighborhood page of our website.

WHAT RESTAURANTS ARE NEARBY?

We have a number of Restaurant Partners who feature a variety of the offerings nearby the Harris including Grant Park Bistro, Land & Lake Kitchen, Remington’s, Fisk & Co.About Last Knife, and Stetsons Modern Steak and Sushi.

RENTALS

WHERE CAN I FIND INFORMATION ABOUT RENTING THE HARRIS THEATER?

Information including an overview, photos, specifications, and ratings is available in the Rentals section of our website.