Digital Tickets

Digital tickets are secure, paperless tickets accessible on your smart mobile device. They use a rotating QR code so that you know you have a secure, valid ticket and to reduce the ability to counterfeit tickets and resell them. Digital tickets can also be easily shared with other members of your party.

Digital tickets require you to have a smartphone at the venue so you can access your tickets in your ticket wallet. If you do not have a smartphone, please call 312.334.7777 or email info@harristheaterchicago.org, and we will be glad to help you arrange to pick your tickets up at will call.

No, your digital tickets are made secure by a rotating QR code. Screenshots and printouts will show an old version of the QR code which will not scan successfully.

No, digital ticket delivery does not require you to download an app. Your tickets are available in your ticket wallet (tickets.harristheaterchicago.org) or your ticketing account, which are accessible on any web browser on any device with internet access. 

You can use the Forgot Password link to reset your password. You’re also welcome to stop by our Box Office prior to the performance for assistance.

Our rotating QR Code is delivered within a few hours of your performance start time as a deterrent to those who may attempt to resell or counterfeit our tickets.

Visit our Box Office when you arrive at the venue. We would be happy to print paper tickets for the ticket owner with a valid ID that matches the name on the ticketing account.

No, you do not need to enter credit card information in your digital wallet. It is simply for storing and managing your tickets.

To save your Ticket Wallet to your iPhone home screen, open your browser (Safari, Chrome, etc.), type in tickets.harristheaterchicago.org, and then click the Share Icon at the bottom of the screen. After clicking the Share Icon, scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Ticket Wallet. 



 

Yes, digital tickets make it easy to share tickets with your party!

Log into your ticket wallet on your mobile device and tap the event you would like to share tickets for. Click the Share Tickets button. Let us know who is coming with you and which tickets to share by entering their full name. Send the digital tickets to your guests. Once your guests claim their tickets, we will deliver the rotating QR code to their digital wallet just before the performance.

When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately to them, then the secure rotating QR code will populate at a designated time and date for use at the venue.

Sharing a digital ticket allows you to securely send tickets from your ticket wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It's convenient, safe and completely free. No more waiting around in the upper lobby for the rest of your party to arrive; head on downstairs, grab a drink, and meet your companion(s) when they arrive.

Yes, and it takes just a few seconds to create one. If they already have a ticketing account, be sure your guest uses that username/email address and password to log into the ticket wallet and accept the shared tickets from you. If they do not have a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared digital tickets.

Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to your secure digital ticket wallet.

Once you share a digital ticket, you will see one of two statuses.

Ticket Shared with (Your Guest’s Name) Pending
Your friend has not accepted the digital tickets yet. You may want to remind them to check their email or text messages for the ticket invite link you sent them. At this stage, you can also "Share the invite again" or "Get this ticket back" in your wallet. 

Ticket Accepted by (Your Guest’s Name)
Your guest has claimed your tickets. At this stage, as the owner of the tickets, you can also "Get this ticket back" in your wallet.

If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn't live yet.

If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn't live yet.

Once you accept the ticket, the sender can see that you have accepted the digital tickets in their digital wallet.

Refresh the webpage you are on and the dynamic QR code will display again.

Digital tickets require you to have a smartphone at the venue so you can access your tickets in your ticket wallet. If you do not have a smartphone when you purchase tickets, you can select to have the tickets held at will call. If you’ve already purchased digital tickets that you can’t access, please call 312.334.7777 or email info@harristheaterchicago.org, and we will be glad to help you arrange to pick your tickets up at will call.

First and last name, email address, a password that is between 12 and 40 characters long and you must agree to our terms and conditions. In addition, we ask that you share your phone number with us so we can contact you should an event be cancelled, and your postal code, but both are optional.

Ask the sender to resend the invite by clicking the Share This Invite Again button which will generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.

Do you have another Harris Theater ticketing account you might have used to accept the digital tickets? Were you using a device that was logged into another account? If you are still unable to locate your digital tickets when you arrive at the venue, please visit our Box Office for assistance.